Exchange/Refund Policy

Thanks for shopping at OCN CHAIN LINK TRADING. If you are not entirely satisfied with your purchase, we're here to help.

Before you place your order, you can view the contents and the total amount in your shopping basket. Once your order has been submitted successfully for your purchase, all products sold are not returnable or exchangeable. We would like to advice you shall carefully review and modify your order prior to payment submission.

Exchange

Exchange will be provided for damaged or mistaken product orders.
You have [7] calendar days to exchange the item from the date you received it.
Your item must be unused and in the same condition that you received it. Your item must be in the original packaging.
You also must provide us the receipt or proof of purchase.
Once we received your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your exchange after inspecting the item.
We will responsible for paying the shipping costs for the exchange.

Refund

Lipstick is non-refundable once sold out.
In the rare circumstances that you believe one of our products excluding lipstick is causing you to suffer an allergic reaction to our products, please provide details of your allergic reaction & pictures to our email ocnclt@gmail.com so we can help you determine the cause of your reaction.
Please allow up to 7 working days for us to investigate these claims.
You can choose to either exchange with another product(s) or a refund.
If your refund is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.
You will be responsible for paying for your own shipping costs for returning your item.
If you receive a refund, a service charge amounting RM30 will be deducted from your refund.